I recently came across a problem where a vanilla payroll interface was failing due to a timeout occurring. The error message given was: -
13884 08.28.58 300.014 ErrorReturn-> -1 - Child program F:\psoft8\HR88\HR8DEV\CBLBINA\PIPINRUN REMOTEA/MICROSFT/HR8DEV/ASTOLDT/////0/people/%PSWD%/9aec1b63-2af2-11dc-86cf-cbed13adba68 (5568) did not complete in allowed time period (300 seconds). Killing process. (2,-1) At PI_INRUN.2EXPORT.GBL.default.1900-01-01.Step01.OnExecute PCPC:263 Statement:1
On investigation I found that the solution was to change two timeout values in two configuration tables.
psappsrv.cfg
[PSAPPSRV]
;=========================================================================
; Settings for PSAPPSRV
;=========================================================================
;-------------------------------------------------------------------------
; UBBGEN settings
Min Instances=1
Max Instances=3
Service Timeout=300
psprcs.cfg
[PSAPPSRV]
;=========================================================================
; Settings for PSAPPSRV
;=========================================================================
;-------------------------------------------------------------------------
; UBBGEN settings
Min Instances=1
Max Instances=3
Service Timeout=300
In both instances I changed the timeout value from 300 to 0 (no limit) before using PSADMIN to stop and restart the Application Server and Process Scheduler. The net result was that the interface ran to a successful completion when re-run.
Huzzah!!!
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6 comments:
Payroll services can give payroll information to your accountant. In this case, you do not have to spend long time processing and checking payroll to be given to your accountant.
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See, that is why I don't recommend using software to manage the payroll in a company. They freeze, give wrong value and so they cannot be relied for critical moment where payroll management is of utmost importance.
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